Our client located in Reedley, nr Burnley is seeking an experienced Administration Officer to work within their National Compliance and Enforcement Team on a full-time basis.
The key purpose of the role
Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. As an Administrative Officer working in the NCES, your role will include general administrative duties and will require you to deal with the general public, defendants and outside organisations sometimes dealing with difficult customers and situations. You may also be required to work in a call centre type environment or directly in the handling of cash and certain related functions.
Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS). Problem solving is carried out by reference to lean techniques (e.g. problem solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader or supervisor. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.
Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices.
Duties include, yet are not limited to:
" Preparing papers and files for court.
" Collection of financial impositions imposed by the court.
" Enforcement of financial impositions using designated Fines Officer Powers.
" General photocopying and filing.
" Creating and updating records on in-house computer system and data input.
" Post opening and dispatch.
" Booking, preparing and organising meeting rooms, supporting training courses and other group activities.
" Preparing meeting agenda, joining instructions, handouts etc
" Conducting Means Interviews with defendant mainly over the phone but face to face in some instances.
" Assisting at Enforcement Courts and hearings, ensuring papers and materials are available and up to date.
" Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc.
" Handling counter (face to face), written and telephone enquiries.
" To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive.
" To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects.
" Communicate and work with Enforcement Delivery Managers, Judiciary, Magistracy, Cluster Staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service.
" To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers.