Admin Officer

Admin Officer
Location: Warrington, WA1 1UR
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm, Monday to Friday.
There may be occasional requirements to work on Saturdays or Bank Holidays, depending on court requirements.
Pay Rate: £12.86 per hour

Our Client is hiring for an Admin Officer - you'll be the calm, reliable first point of contact that helps people move through court services smoothly. This is a hands-on admin and customer service role with real purpose: supporting day-to-day operations and helping deliver justice, in and outside of hearings.

What you'll be doing:
* Be the first point of contact for users, judicial office holders and partner agencies-face-to-face, by telephone, digital chat and written correspondence
* Prepare for, facilitate and conclude a range of hearing-related administration tasks
* Provide clear guidance and signposting using established service scripts and knowledge materials, including for users with complex or vulnerable needs
* Manage enquiries and resolve issues promptly to help prevent delays, escalating where required
* Handle case files with accurate data entry and secure information management in line with retention and data loss protocols
* Support listing and scheduling, coordinating diary/admin tasks to ensure judicial time is used effectively
* Manage jury service admin tasks including selection/deferral/reassignment and attendance tracking, plus relevant fees/expenses processing
* Support enforcement activity including financial assessments and producing basic statistical/financial reports
* Contribute to health and safety processes (e.g., facility checks and issue logging) and respond immediately when needed

What you'll bring:
* Confidence providing excellent customer service, explaining processes clearly-even in challenging or distressing situations
* Strong digital skills, including proficiency with Microsoft Office and working with databases
* Ability to communicate professionally and impartially while dealing with sensitive information
* Practical problem-solving skills, prioritising workload and adjusting to urgent requests
* Flexibility to support the team and work to operational needs (including occasional Saturday/Bank Holiday cover)
* Resilience, discretion and a consistent approach to safeguarding and security concerns

Additional information:
If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street.
If you're organised, people-focused, and ready to support vital services with professionalism, we'd love to hear from you. Apply now to join a team that makes a genuine difference.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.