Job Description

Brook street is pleased to offer a temporary assignment working as an Admin Assistant/Complaint Officer (band 5) for NHS England South East, within Complaints department.

The role is currently home-working due to COVID-19 restrictions but will be based at Oakley Road in Southampton. Once restrictions are lifted frequent office attendance on a weekly basis will be expected.

NHS England South East provides a complaints resolution service to NHS England for Primary Care and Specialised Commissioning Services. Their team are experienced complaints resolution handlers providing a comprehensive service for patients and carers.

Responsibilities

• The post holder will manage Primary Care and Specialised Commissioning Complaints for NHS England across the South.
• Working alongside Regional Teams and the Customer Contact Centre colleagues, you will ensure all complaints are investigated and answered within specified timescales ensuring a responsive, high quality service to the public
• We are seeking applications from individuals with enthusiasm for driving forward improvements in complaints handling, with experience of managing complex complaints and with passion for improving the quality of services NHS England delivers to the public.

Pay rate: 11.76/hour, 37.30 hrs per week

Assignment: 12 weeks initially, extension possibility

Location: Oakley Road, Southampton, SO16 4GX