Back to Search Results

Admin Officer - Customer Service Agent

  • Location:

    Liverpool, Merseyside

  • Sector:

    Admin & Secretarial

  • Job type:

    Temporary

  • Salary:

    Up to £10.88 per hour

  • Contact:

    Julia

  • Contact email:

    Cheryl.Jones@brookstreet.co.uk

  • Job ref:

    HL2046_1608026491

  • Published:

    2 months ago

  • Duration:

    6 month +

  • Expiry date:

    26/01/2021

  • Startdate:

    04/01/2021

Job Description

A temporary, full time Admin Officer role has become available to work in a state of the art call centre within Government. The role will be paid at £10.88 per hour and is due to start in January 2021. Full time role: Monday to Friday 9.45am to 6.09pm with 30 minute lunch.

These roles are to start in January 2021 pending counter terrorism clearance.

Key Responsibilities may include:

  • e-mailing and speaking to our customers, helping them along their journey to settle in the UK.
  • Providing complete and informed response on first contact to all customers in a polite and professional manner using email and telephony systems.
  • Reviewing customer information, including information provided as part of their application to assess any further action they may need to take. Advising customer appropriately to ensure first time resolution.
  • Accurately inputting all necessary information on internal IT systems so that customer contact is recorded. Routing cases appropriately based on the information you receive
  • Working as part of a team, developing and maintaining excellent working relationships to deliver what is needed for our customers. Building effective working relationships with key internal and external stakeholders.
  • Provide support to new colleagues who will be permanent members of the CRC team, involving coaching, and floor walking support where appropriate.

To apply for the role you must hold a valid passport and must have lived in the UK for longer than 5 years. This role requires a counter terrorism security clearance that the would process for you if successful. Please apply directly through the advert and you will be contacted by our consultants if successful.

W1siziisijiwmtgvmdyvmjivmtevmtyvmjivmtevy3rhcy1iyxitzmlndxjllmpwzyjdlfsiccisinrodw1iiiwimjawmhg3mjajil1d

Looking for a job? Register your CV now

REGISTER

Looking to recruit? Find the perfect hire

Upload Job

Want a career at Brook Street? Join our team

Join Now