Admin Officer - Customer Service Agent
-
Location:
Liverpool
-
Sector:
-
Job type:
-
Salary:
Up to £10.88 per hour
-
Contact:
Julia
-
Contact email:
Cheryl.Jones@brookstreet.co.uk
-
Job ref:
HL2046_1608026491
-
Published:
over 3 years ago
-
Duration:
6 month +
-
Expiry date:
26/01/2021
-
Startdate:
04/01/2021
Job Description
A temporary, full time Admin Officer role has become available to work in a state of the art call centre within Government. The role will be paid at £10.88 per hour and is due to start in January 2021. Full time role: Monday to Friday 9.45am to 6.09pm with 30 minute lunch.
These roles are to start in January 2021 pending counter terrorism clearance.
Key Responsibilities may include:
- e-mailing and speaking to our customers, helping them along their journey to settle in the UK.
- Providing complete and informed response on first contact to all customers in a polite and professional manner using email and telephony systems.
- Reviewing customer information, including information provided as part of their application to assess any further action they may need to take. Advising customer appropriately to ensure first time resolution.
- Accurately inputting all necessary information on internal IT systems so that customer contact is recorded. Routing cases appropriately based on the information you receive
- Working as part of a team, developing and maintaining excellent working relationships to deliver what is needed for our customers. Building effective working relationships with key internal and external stakeholders.
- Provide support to new colleagues who will be permanent members of the CRC team, involving coaching, and floor walking support where appropriate.
To apply for the role you must hold a valid passport and must have lived in the UK for longer than 5 years. This role requires a counter terrorism security clearance that the would process for you if successful. Please apply directly through the advert and you will be contacted by our consultants if successful.
Looking for a job? Register your CV now
Looking to recruit? Find the perfect hire
Want a career at Brook Street? Join our team