Admin Officer - Fines Office(HMCTS)

Location: South Colonnade, Canary Wharf, London
Pay Rate: £15.59 per hour
Hours: Monday-Friday, 37 hours per week 5 days on site
Contract: Temporary ongoing assignment till 01/12/2026
Employer: Brook Street Recruitment on behalf of HM Courts & Tribunals Service (HMCTS)

About the Role

Brook Street are currently recruiting for an Admin Officer to join the London Collection and Compliance Centre (LCCC) within HMCTS.

The LCCC is responsible for the collection and enforcement of court-imposed financial penalties and orders. The team works closely with enforcement agencies, court users, and internal HMCTS departments to ensure financial orders are administered effectively and in accordance with court procedures.

This is a busy administrative role combining case management, customer service, and enforcement support duties within a fast-paced public sector environment.

Key Responsibilities

Duties may include, but are not limited to:

• Processing and managing fines and financial penalty cases

• Updating and maintaining accurate records on HMCTS case management systems

• Reviewing cases and progressing enforcement actions in line with established procedures

• Handling telephone, email, and written enquiries from court users and partner agencies

• Liaising with enforcement agencies, court users, and internal HMCTS teams

• Processing payments, payment arrangements, and financial records

• Preparing correspondence, notices, and enforcement documentation

• Scanning, uploading, and securely managing sensitive case documents

• Supporting compliance and enforcement activities relating to unpaid fines and court orders

• Providing general administrative support to ensure the efficient operation of the team

Skills & Experience Required

• Previous administration and/or customer service experience

• Strong attention to detail and accuracy

• Excellent written and verbal communication skills

• Good IT skills, including Microsoft Word, Excel, Outlook, and Teams

• Ability to manage competing priorities and work to deadlines

• Professional and confident approach when dealing with customers and stakeholders

• Ability to work independently and as part of a team

• Experience handling sensitive or confidential information

Additional Information

• Full training provided

• Office-based role

• DBS and pre-employment checks required

• Successful candidates must be able to provide satisfactory references and right-to-work documentation

This is an excellent opportunity to gain experience within HMCTS while supporting an important public service function that helps ensure court-imposed financial penalties are administered and enforced effectively.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.