Job Description

Administration Officer

This role is working in a Casework function and is responsible for the day to day management, assurance and development of staff throughout the UK and International operations.

Salary, benefits and working hours

• The rate of pay is £11.10 p/h
• You will be working 37 hours per week Monday - Friday
• This is a fixed term contract until August 2023

Essential: You will need an in date British passport to apply for this role, alongside proofs of address and NI

Key Responsibilities

" To support functions as appropriate, depending on location.
" To provide effective and timely customer care to internal and external customers in line with current guidance and best practice.
" To respond to customer enquiries and complaints in writing, by telephone and face-to-face to the appropriate standard and in accordance with established policy and procedural instruction.
" To work flexibly and provide support to other operational colleagues / areas as required.
" To take responsibility for one`s own attendance, performance and personal development.


Relevant Skills

Please Note it would be useful for the candidate to have the following Skill`s

" Good IT knowledge and ability to work with spreadsheets
" Excellent customer service skills
" Ability to adapt to a fast-paced working environment
" Positively engage with change and support colleagues
" Flexible approach.
" Ability to adhere to strict guidance and policies.
" Professional approach to work, in particular engagement with Customers and Teammates

Please apply with your most up to date CV and a member of the Brook Street team will be in touch if your application is successful