Job Description

***We are looking for an Admin Officer/CVP Clerk to work with one of our public sector clients***

Based in Loughborough LE11 (Some remote working)

This a 12 month temporary position (with a possibility of extension) but one in which you would be able to gain valuable exposure/experience working within the Public Sector.

37 hours per week between 8.00am - 5.30pm Mon - Fri

Pay rate £10.86 (Age dependent)

As an Admin Officer/CVP Clerk you will be the first point of contact for users of our court services, and you will be assisting them with various queries relating to their cases, supporting them with their applications as well as ensuring cases are progressing in line with service needs.

Ideal Candidates will demonstrate the following attributes:

The role will be the first point of contact for users of our court services, and you will be assisting them with various queries relating to their cases, supporting them with their applications as well as ensuring cases are progressing in line with service needs.

Ideal Candidates will demonstrate the following attributes:

• An ability to guide our customers in a professional and friendly manner using a variety of digital channels (telephony, email and webchat)
• Good command of the English language and the ability to explain complex information in simple accessible terms for the user to understand
• Good organisational and time management skills
• Strong emotional intelligence, to be able to understand callers needs and provide excellent customer service in line with HMCTS policy
• Team player who is keen to support others whilst managing their own work load

If you are interested in this role and believe that you have the relevant experience, please apply online.