Job Description

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently

Brook street are recruiting for an Admin officer to work in Loughborough city centre

This a temporary position until March 2025 (with a possibility of extension) but one in which you would be able to gain valuable exposure/experience working within the Public Sector.

37 hours per week between 8.30am - 5.30pm

Pay rate £11.59 per hour for the first 12 week. After 12 weeks this will increase to £11.88 per hour.

Key Responsibilities:
" Customer service via telephone
" Progress Cases through the Court/Tribunal system and provide support to other functions in HMCTS
" Problem Solving. You will refer to problem solving hubs and comprehensive guidelines to support with this
" Inputting Data onto the system
" Preparing Papers
" Creating and updating records
" Email correspondence
" General Administration Duties

Requirements:
" Previous experience in Administration and Call Handling
" Exceptional communication skills
" Good computer skills overall
" Strong organisational and time-management abilities.
" Good attention to detail
" The ability to adapt to change


This position offers a great opportunity to acquire valuable experience in the Public Sector and broaden your skills - why not apply online today! Should your application be successful, we will promptly get in touch to discuss the next steps. Successful applicants will be contacted within 5 days. If you don't hear from us within this period, we encourage you to explore other exciting roles with Brook Street.

If selected, candidates must have an in-date and valid passport and undergo security and reference checks.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group