Brook Street are proud to advertise a role at MOD HMS Nelson in Portsmouth, This is a 3 month contract paying between £7.83-£8.45 an hour. This is full time hours working 37 hours a week from Monday to Friday.
The Temporary Worker will provide routine administrative support tasks according to well-established procedures. Examples of work performed will include but not be restricted to:
Sorting and distributing mail
Photocopying, filing, posting or proof-reading data
Answering telephone calls and relaying messages
Typical qualifications and experience:
Two GCSEs at Grade C or above or equivalent
NVQ Business Administration level 1 (or suitable administrative experience)
Basic knowledge of Microsoft Office
Good communication skills, both oral and written
Defence Primary Healthcare (DPHC) is responsible for medical support to Portsmouth Naval base this includes Primary Healthcare as delivered by HMS Nelson Medical Facility. The Nelson Medical Facility provides comprehensive general practice and occupational health services to all military personnel either employed within the Naval Base or the Southern Region. The Receptionists role is to provide a professional and efficient service to the patients and medical staff. Ensuring all communication, whether in person, by telephone or in written format are appropriate and comply with Caldicott and Data Protection principles and do not breach or compromise patient confidentiality. Experience of using the Defence Medical Information Capability Programme (DMICP) would be preferable, however training can be provided to the successful candidate. A working knowledge of Office 365 is also desirable. Successful candidates will need to undertake Mandatory training via the Defence Learning Environment (DLE).
Main duties will include:
1.To be the initial point of contact between patients and the medical facility, ensuring patients requirements are met and that they are directed to the appropriate department.
2.To arrange medical appointments for all doctors, nurses, physiotherapists and Naval Medical Branch Ratings.
3.Respond to general enquiries as appropriate either via phone, email or face to face
4.Collate and distribute emergency/urgent requests for assistance to treatment room staff.
5.To ensure new patients are correctly registered via DMICP and that existing patient registrations are accurately maintained
6.Receive, record and distribute phone messages for all clinicians.
7.Inform patients of any delays with their appointments, rearranging them were necessary
8.Ensure reception waiting areas are kept tidy
9.Ensure the efficient and appropriate use of clinical appointment times.
10.Arrange patient transport as required.
Key Tasks & Deliverables:
Provide a professional and efficient reception service to HMS Nelson Medical Facility
If this sounds of interest then please apply or alternatively call us on 02380 338274