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Administration Officer

  • Location:

    Liverpool, Merseyside, N. W. England, England

  • Sector:

    Admin & Secretarial

  • Job type:


  • Salary:

    Up to £10.73 per hour

  • Contact:

    Liverpool CL

  • Contact email:

  • Job ref:


  • Published:

    11 months ago

  • Duration:

    4 months

  • Expiry date:


  • Startdate:


Job Description

A fantastic opportunity has opened up to work full time in a temporary position in Liverpool, within a Government body as an Administration Officer. This role is for approx 4 months with possible extension.

You will be working 37 hours a week. The shift pattern will be 11am to 7pm Monday to Friday.

The role will involve:

Answering phone calls and responding to customer emails in a polite and professional manner;

  • Providing a complete and informed response on first contact to all customers;
  • Reviewing customer information, including information provided as part of their application; assessing any further actions they may need to take and advising customers appropriately;
  • Accurately inputting all necessary information on internal IT systems within required timelines so that customer contact is recorded; routing cases appropriately based on the information you receive;
  • Working flexibly to meet customer needs with the opportunity to work in the caseworking team to make initial decisions on applications;
  • Referring the most complex cases to an Executive Officer (EO) Customer Agent when needed;
  • Accurately completing and providing management information data to help with trend analysis;

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