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Administration Officer

  • Location:

    South East London, London

  • Sector:

    Admin & Secretarial, Customer Service, Public Sector

  • Job type:

    Temporary

  • Salary:

    Up to £14.02 per hour

  • Contact:

    Eve

  • Contact email:

    londonsouthps.branch@brookstreet.co.uk

  • Job ref:

    HD9520_1586176437

  • Published:

    4 months ago

  • Duration:

    6 months

  • Expiry date:

    6/04/2020

  • Startdate:

    20/04/20 13:04:00

Job Description

An unmissable opportunity has opened up in various SE London locations including, Croydon, Peckham, London Bridge & Wallington to work for a Government body as an Administration Officer to undertake work relative to the current situation with COVID-19 processing claims. The role is on a temporary basis up to 6 months and an hourly pay of £14.02.

These are fantastic roles for those who have a passion for public service and for those who really want to make a difference in this current climate.

The role is based on a 37 hour working week and shift rotas will be provided in advance. Hours will fall between 7.45am to 8pm between Monday to Friday, and 8.45am to 5pm on Saturdays. You may be asked to start at 7am or finish at 10pm in some circumstances.

The successful candidate will be in a customer service based environment undertaking customer service activities such as answering inbound and outbound telephone calls. You may also have to encounter face to face interactions. Please note that social distancing measures will be in place.
Key roles and responsibilities include:

" The ability to deal with complex enquiries made by a diverse range of customers
" A willingness to learn how to communicate through digitalised platforms
" An ability to make decisions and communicate these to customers in the most efficient and professional way possible
" To provide excellent customer service
" Processing claims and making decisions on benefit entitlement by examining the facts given to you
" A compassionate and dedicated work ethic
" To be stringent in maintaining security and confidentiality at all times


Please note, that in light of COVID-19, we ask that all applicants are not in the vulnerable category (please see advice for this on the Government website) or currently self isolating due to themselves or a member of their household showing any symptoms of Coronavirus.

If you are interested in applying for this role, please get in touch by emailing

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