Job Description

My public Sector Client based in Birmingham City Centre is looking for an Administration Officer to assist their Redundancy Payments Service team. The role is paying £8.87 and then £10.64 in the 13th working week. This role would be temporary and full time, working Monday to Friday 9.00am to 5.00pm.

The role will be to process claims made to the Redundancy Payments Service in accordance with the relevant legislation and case law to meet ministerial targets. You will be required to follow processes to ensure accurate payment or rejection of claims, and to escalate issues which require management input. Your role will be to liaise with relevant professional and technical experts, to ensure that cases progress to their appropriate conclusion in a timely manner and be able to provide excellent customer service in both written and telephone contact. You must be able to maintain accurate records and safeguard customer data in accordance with agreed policies and processes and you will be required to participate in continuous improvement, training, development, engagement, and change management activities.

Please note that due to COVID-19 you will be required to work from home for the foreseeable future but will be required to attend the office, once restrictions are relaxed. Therefore you should ensure that you have a suitable working area and environment available to you.

If you feel you have applicable experience and are fully competent in Microsoft Office, please do submit your CV for consideration.