Job Description

A temporary, full time position has become available to work in Warrington within a Government body as an Administration Officer. The role starts at £7.98 increasing after 12 weeks to £9.39

Please note - due to the location, Must have use of own vehicle

This is primarily a data processing role.

• Provides a first line response to telephone calls to the Service Desk and books all calls correctly using the software.
• Monitors the service desk inbox and ensures all telephone calls and emails are responded to within the correct time frame as set out in the SLA's.
• Provide full customer support for all issues for all internal and external customers between the hours of 9 and 5, diagnosing the error prior to referring the call for resolution.
• Work as part of a team ensuring all duties on the Service desk are covered in line with the weekly Rota and operating hours of the Service desk. Highlight any short falls or problems to Service Desk Manager.
• Ensure all sensitive information is communicated in a safe and secure manner using only secure email addresses. Check security information with callers before proceeding with the call.
• Process Enrolments and Achievements in line with guidance outlined in the guidance documents using quality assurance skills.
• Maintain own knowledge of all updates and changes to documentation.
• Bring any security breaches to the immediate attention of the Service desk Manager and ensure they are correctly recorded and escalated in the appropriate manner.
• Process all new Course checking with the awarding body, that they are accredited and cover the correct number of hours.
• Maintain scanner database and ensure the monthly returns from prisons are received to confirm scanners are in correct location and working order. Record information onto a spreadsheet.
• To be able to demonstrate an awareness of the national, local policies and strategies with regard to race relations, equal opportunities, and disability awareness and anti-bullying.

We are looking for someone who has had previous exposure to working within a similar role, dealing with administration and customer service on various levels, computer and communication skills are vital for this role, the successful candidate will need to go through security clearance, start date ASAP pending clearance and references.

If you are interested in the position please send an up to date CV through or contact the branch on 0151 242 6106. Alternatively you can register online and complete a Government Registration