Brook Street are currently recruiting on behalf of one of our clients that oversee the power of attorney services for a temporary worker to assume the role of an Administration Officer - Band E starting August 2025 until the end of March 2026 on a weekly pay basis *

The role is 30 hours per week, Monday to Friday with a shift pattern of 16.00pm until 22.00pm daily paying £13.57 per hour.

It is the expectation that the chosen staff member will start as of Wednesday 27th August 2025.

Training will be provided to ensure comfortability with the role and this provides a fantastic opportunity to work with our exciting public sector client and make a real difference to their customers.

Role Overview:

Main duties will be responding directly to generic emails and letters from a centralised inbox. You will be protecting, serving our vulnerable customers, dealing or signposting their queries to relevant departments, speaking with other departmental members within the client, so it is imperative that you have excellent English written and verbal communication skills.

Customer Service Advisers receive regular management support, and all members of the team work together to achieve its targets.

The work mainly will involve communicating with its customers in writing and completing the related administrative work following each interaction with a customer. This includes updating their case management system, communicating and collaborating with colleagues across the business, among other tasks.

Key Responsibilities:
* Supporting and contributing to the aims, objectives and performance of the Power of Attorney Services department to ensure delivery targets, as set out in the Business Plan, are met
* Promote a culture of excellent service delivery and continuous improvement. Comprehensive training is provided
* Escalating customer queries and requests to other teams where appropriate
* Inputting and updating data on our IT systems
* Responding to written correspondence received via post or email.
* Attending and contributing to team meetings
* Collating, analysing and formatting data and information
* To act as a point of contact for the customer, dealing with correspondence in a professional and courteous manner.

Essential Skills:
* Excellent communication skills both written and verbal
* Experience of using Microsoft computer packages, i.e. Word, Excel, Outlook and MS Teams
* Ability to make informed decisions based on evidence
* Good time management and ability to prioritise tasks

The roles are subject to passing a clear standard DBS and a full 3 years referencing
Please apply online with your current CV in WORD Format