Job description
Join Our Client as a Full-Time Temporary Admin Officer in Runcorn!
Are you organised, customer-focused, and ready to make a difference in a fast-paced environment? Our client, a reputable organisation within the justice sector, is hiring for an Admin Officer to support vital operational and customer service functions. This is a full-time, temporary role based in Runcorn, with a contract initially lasting three months, offering the potential for extension.
What you'll be doing:
* Processing payments for fines and fees accurately, securely, and in line with policies.
* Providing excellent customer service via face-to-face, telephone, and written communication, supporting users with diverse needs.
* Assisting with hearings preparation, stakeholder engagement, and responding to queries using HMCTS service scripts.
* Managing case files, ensuring data accuracy, confidentiality, and compliance.
* Contributing to enforcement activities, financial assessments, and reporting.
* Supporting health and safety procedures, including safety checks and issue logging.
* Handling administrative duties such as diary management, court listing, and judicial support.
What you'll bring:
* Strong communication skills with a respectful and professional approach.
* Excellent time management, prioritisation, and multitasking abilities.
* Proficiency in Microsoft Office, especially Excel.
* Adaptability to a busy, dynamic environment.
* Customer service experience with a proactive attitude.
* Ability to follow procedures and handle sensitive information securely.
Additional details:
* Working hours: Monday to Friday, 9am-5pm.
* Pay rate: £12.86 per hour, increasing to £13.25 after 12 weeks.
* Training and induction provided to support your success.
If you're organised, customer-oriented, and eager to contribute to a vital public service, we want to hear from you! Apply now to join a dedicated team supporting justice in Runcorn.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
