Job description
Admin Officer (Temporary, Full-Time) - Warrington
£12.86 per hour | Until end March 2027 | 37 hours/week
Our client, a reputable organisation within the justice sector, is hiring for a dedicated Admin Officer to join their team in Warrington. This is a full-time, temporary role offering a rewarding opportunity to support the justice system through vital administrative and customer service functions.
What you'll be doing:
* Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings efficiently.
* Providing clear, consistent support and information to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs.
* Using HMCTS service scripts and knowledge articles to guide users to appropriate services, ensuring their queries are addressed accurately.
* Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating relevant systems.
* Identifying risks related to HMCTS buildings, informing the Senior Person on Site (SPoS), and responding promptly to issues.
* Processing work according to standard operating procedures to meet performance and service standards.
* Managing case files with accurate data entry, secure information handling, and compliance with retention policies.
* Handling jury service tasks such as selection, deferrals, attendance tracking, and processing expenses.
* Assisting with listing and scheduling to optimise judicial time and respond to urgent matters.
* Providing judicial support, including diary management and administrative assistance.
* Supporting enforcement activities, including financial assessments and producing basic reports.
* Contributing to health and safety operations, including facility checks, issue logging, and safety governance.
What you'll bring:
* Strong organisational skills with attention to detail.
* Excellent communication skills, capable of engaging with diverse users.
* Ability to follow procedures accurately and handle sensitive information securely.
* Proactive approach to problem-solving and risk management.
* Experience in customer service or administrative roles is desirable.
* Knowledge of court or legal processes is a plus but not essential.
* A commitment to delivering high standards of service and support.
This is a fantastic opportunity to contribute to a vital public service, working in a supportive environment that values professionalism and integrity. If you're organised, empathetic, and eager to make a difference, we encourage you to apply today!
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
