Job Description

ADMINISTRATION OFFICERS

PUBLIC SECTOR

VALUATION OFFICE AGENCY - SDLT

CROYDON

The Valuation Office Agency (VOA) are the public sector's property valuation experts and advisers. We offer access to a whole host of learning and development opportunities to support your career development.

We're looking for talented people who are eager to contribute to vital public services and assist us to deliver taxation and benefits support to the government and local authorities. Your skills and experience will enable us to provide an efficient, effective service right at the heart of the public interest.

Job description/details

This is a multifunctional role and as an Administrative Officer you will play a crucial role working within the Stamp Duty Land Tax (SDLT) area of work, providing support at administrative level. You will be dealing with the inputting and matching of Domestic SDLT by processing data and interrogate electronic and manual databases.

Your job will involve a range of duties and we are looking for people who are flexible and adaptable.

Responsibilities

The responsibilities will include but are not limited to: -

* Providing excellent stakeholder service via email and written correspondence along with verbal communication.

• Identifying anomalies and issues with current addresses and utilising a range of electronic methods for identifying properties.
  
  * General Admin including using our tools and databases to gather and analyse data.
  
  The successful candidates will have the ability to interpret guidance, policy and procedures to enable them to offer the best solutions and, if necessary, direct any queries to the correct department. All issues and queries should be resolved where possible following department guidelines in a professional, tactful manner.

Personal Specification / Essential Criteria:

What are you looking for from the successful candidate

• Customer focused and have strong customer service skills.
• Flexible and dedicated.
• Good at communicating with different people and listening.
• Computer literate and possess good keyboard skills.
• Have a working knowledge of Microsoft Word, Excel and Outlook.
• Willing to learn.

You will be expected to attend the office for the first two days of your employment for training then follow the VOA's current Hybrid Working pattern of at least 2 days a week in your selected base office working between the hours of 7am to 7pm, Monday to Friday. Hybrid working is subject to business need and you may be required to attend further or named days when required.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

The rate of pay is £14.94 per hour and the working week is 37.5hrs.
If you would like to apply for this role, please upload your CV via the `Apply` link.