Job Description

My Woking based well established manufacturing client is seeking a Product Support co-ordinator, the ideal candidate will have excellent administrative skills, be extremely organised and be able to read technical drawings / use Autocad, this is a fantastic role for someone wanting a faced paced role to keep them busy.

Duties will include -

• Identifying spare parts using Autodesk Inventor. (With the assistance of the Product Support Engineer.)
• Raising manufacturing orders for required parts.
• Preparing production drawings for spares and modification orders.
• Liaising with Production Manager to ensure required parts are manufactured to an agreed timescale
• Advising / Updating Product Support Engineer and Sales Team with progress and scheduled collection / delivery dates of spares.
• Attend / Present at the daily update meeting.
• Develop an understand the company product range to become capable of answering basic technical questions and queries.
• Retrieve dimensions and weights from 2D drawings for shipping quotes.
• Interrogate engineering files in order to resolve customer queries or technical issues.
• Coordinate service engineer schedules with the assistance of the Product Support Engineer.
• Assist Product Support Engineer with the implementation of a new service software.
• Co-ordinate travel & accommodation arrangements for Service team.

Sales Assistance:

• Provide quotations for spares, repairs, and modifications.
• Order Processing on Winman.
• Creating job cards.
• Closing invoices.
• Ad-hoc customer correspondence.
• Liaise with customers regarding quotes, order updates etc.
• Responsible for customer compliance documentation.
• Organise Shipping & export logistics and documentation. Arrange shipping for equipment, UK and overseas. Co-ordinate with customers' own shipping representative.

• Assist leadership team with meetings & travel arrangements.

Administration

• Ensure all external calls are answered in a professional and helpful manner (shared switchboard)
• Learn and understand telephone system and functions and assist employees as required with troubleshooting.

• Administration of BAA & BA airside passes, and Airside vehicle passes.

• Construct and issue service certificates to customers who have service agreements.

• Responsible for ensuring that all service records and filings are always up to date.

• Responsible for maintaining our database of equipment on service contracts.
• Responsible for maintaining our database of product serial numbers.

• Create Labels. (Safety Labels, Logo's, Etc.)
• Responsible for producing all documentation for our products. (Data-Plates, Certificates of Conformity, Certificates of Origin, etc.
• Respond to all email enquiries with-in 24 hours.

If this sounds of interest please send your cv today!