Deskside Support Manager (Senior Admin Support)
Temporary for 6 months with possible extension
37 Hours per week Monday - Friday
£10.97 per hour
Working from home initially then based between Preston & Kirkham
The successful candidate will be subject to a basic level DBS & SC HMPPS Vetting
Our large Public Sector client are looking for a Deskside Support Manager to join their Digital and Technology Support team.
The Digital and Technology Support team is part of MoJ D&T`s Technology directorate & provides Local and Remote 2nd line support excellence to MoJ customers, enabling their business to run efficiently & project delivery to happen seamlessly.
Duties will include but are not limited to:
Assist with and / or provide user guidance as appropriate in relation to the escalation of requests which are not progressing.
Assist the Service Desk with obtaining information required to progress a request or incident resolution.
Work alongside Assistive Technology Users and their managers, ensuring AT requirements are requested and obtained in line with individual assessments.
Request and maintain a stock of spares at each establishment to swap out broken devices.
Install and relocate small devices e.g. printers, thin clients as required by site in line with agreed processes.
Carry out Kit & Power Checks where feasible and /or liaise with site to request these checks, responding to requests investigation outcomes.
Assist with maximising efficiency of IT resources and expenditure by removing or reallocating devices and telephone numbers, keeping costs to a minimum.
Provide support and guidance to end users to improve the user experience, promoting the use of the IT Self-Help website and knowledge articles on Service Now where appropriate.
Carry out compliance checks in conjunction with the Security team, engaging with Local Information Managers and other key stakeholders to gather relevant information.
Manage user complaints, ensuring where possible complaints are dealt with locally where feasible. Ensure complaints are logged and tracked through to completion.
Help to identify impact of proposed and planned major business change for sites and end users by providing feedback on project plans and process suggestions, as requested by program leads and managers.
The Ideal Candidate will have:
? Strong commitment to the highest levels of Customer Service and Support, be this face to face, by telephone or by email, and a preparedness to collaborate with the wide range of HMPPS (Her Majesty`s Prison and Probation Service) and other staff who work in prisons.
? Excellent communication and interpersonal skills at all levels of contact and in a wide variety of situations, demonstrating the ability to listen and influence, and to relate to stakeholders in their own language
? Capacity to manage one`s own workload within working practices and patterns of physical deployment overseen by a small and highly integrated management team
? Flexibility will be essential to meet changing needs and priorities, including travelling to sites when required.
A FULL UK DRIVING LICENCE IS ESSENTIAL WITH THIS ROLE AS THE SUCCESSFUL CANDIDATE WILL BE REQUIRED TO TRAVEL BETWEEN TWO DIFFERENT SITES LOCATED IN PRESTON & KIRKHAM