Job Description

Brook Street are recruiting for administrative officers on behalf of their esteemed public sector client in Glasgow.
This is a temporary contract for 6 months, starting asap subject to security clearance.
Working hours are Monday - Friday 08:30 - 16:30.

Administrative duties will include, but are not limited to:
Meet and Greet customers as they arrive in our office for interview and liaise with other staff.
Undertaking biometric enrolments of asylum customers, also including fingerprints and photos.
Accurately update internal computer systems.
Conduct operating mandate checks on cases within specified timeframes
Monitor and update local spreadsheets accurately
Allocate cases to Decision Makers as and when required
Statistical reporting
Overseeing the enquires inbox(es)
Download and save documents from internal systems
Creating case files
Monitor the storage of documents in line with GDPR guidelines
Liaise with internal and external stakeholders in order to progress cases
Liaise with Technical Specialists regarding the priority of urgent cases
Undertaking monthly 1-2-1 conversations/coaching sessions where required
Assist in promoting and embedding Operational Excellence behaviours and practices across the unit
Maintain a high level of data quality and conduct all tasks in line with Civil Service Regulations
Building and maintaining a strong working rapport with team members based in alternate locations

Essential Criteria:
IT literate (excel, word, outlook)
Be willing to be front facing (where applicable), dealing with asylum customers, guards, interpreters and other staff members.
Good communication and interpersonal skills (both verbal and written)
Professional and customer-focused, ability to understand the needs of vulnerable customers
Ability to work closely with others to achieve a shared goal
Adaptable in dealing with changing priorities

Administrative experience is essential for this role.
All candidates will be required to provide 3 years of referencing and be subject to a higher security clearance.

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