Job Description

Sector: Government UK
Working Pattern: Hybrid working, Monday to Friday between 10am and 6pm
Location: Solihull - Temporary ongoing

The role of administrative support staff is to underpin the decision-making role to ensure that asylum cases are able to progress through the asylum process. From the point of routing this will include interview logistics, checking fingerprints and photographs, conducting re-documentation interviews, decision service, Biometric Residence Permit (BRP) enrolment and service, identifying and actioning absconders and referring cases to other teams whilst also playing a role in logging correspondence, file management and tracking and covering a duty phone line.

The administrative officer works as part of an administrative team and will be expected to complete the full range of administrative tasks, on a rotational basis. Full training will be provided.


Person Specification:
- IT literate
- Willing to be front facing dealing with a number of stakeholders
- Good communication and interpersonal skills
- Ability to understand needs of vulnerable customers
- Adaptable in dealing with changing priorities

This role will require CTC clearance which can take 6 - 8 weeks. Please keep this in mind when applying.

You must hold a current 10 British passport and have not been outside of the UK for longer then six months in the last five years.

If you wish to be considered for this role, please apply online!