Job Description

Position: Administrative Officer

Location: Glasgow

Salary: £ 12.84 per hour

Contract: Temporary, 12 months

Working Days: Full Time, Monday to Saturday, working only 5 days on a rota. AHW: required to work 17 Saturdays per year

Hours: 37 hours per week, 7:45 am to 7:30 pm according to shift patterns, Saturdays on rotation 8:45 am to 4:30 pm

Brook Street in partnership with the Home Office has a fantastic opportunity to join their Glasgow office as an Administrative Officer, supporting a front facing operation for the Service and Support Centre work-streams and application administration.

Key responsibilities:

• Complete admin tasks essential to the customer application
• Customer facing
• Interviews with customers
• Checking customer bio-metrics
• Dealing with sensitive information and safeguarding
• Updating IT systems and applications in the work-stream
• Managing flagged applications

Required and desired skills:

• Customer service
• Excellent organisation
• Office experience
• Team work and working independently
• Proficient in IT - Excel and Outlook
• Excellent time management
• A positive approach
• Flexibility, adapting to the needs of the team
• Strong communication and writing skills
• Conflict resolution

Training provided:

• No holidays during the 4-week training period - all pre-booked leave needs to be declared upfront to be authorised by the client.
• One-off training in Croydon or Coventry (as per client stipulation) Leaving on the Sunday, staying at the hotel, then going to the training establishment on Monday, then going home on Tuesday. All travel expenses will be paid for; hotel, travel costs (train there & back). The training itself will be based on conflict resolution, and how to approach difficult and potentially hostile situations as effectively and professionally as possible.
  

** You will be required to undertake security clearance for these roles, and it is imperative that you hold a valid passport and be able to provide two proofs of current address and a proof of national insurance document. **

Start dates will be confirmed once we have had clearance back.

Due to the volume of applications we receive, if you do not hear back within 7 days, please assume that you have been unsuccessful.

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.