A fantastic opportunity has opened up to work full time in a temporary position in Liverpool, within a Government body as an Administration Officer. This role is for approx 6 months with possible extension. You will be working 37 hours a week Monday to Friday. The pay rate is £10.60 per hour.
The role will involve:
Answering phone calls and responding to customer emails in a polite and professional manner;
Providing a complete and informed response on first contact to all customers;
Reviewing customer information, including information provided as part of their application; assessing any further actions they may need to take and advising customers appropriately;
Accurately inputting all necessary information on internal IT systems within required timelines so that customer contact is recorded; routing cases appropriately based on the information you receive;
Working flexibly to meet customer needs with the opportunity to work in the caseworking team to make initial decisions on applications;
Referring the most complex cases to an Executive Officer (EO) Customer Agent when needed;
Accurately completing and providing management information data to help with trend analysis;
If you are interested in the role please apply online or if you require any additional information please call on 0151 242 6106 and speak to either Elouise or Holly.