Job Description

Job Title: Administrative Officer (AO)
Location: Newcastle Civil and Family Court, Barras Bridge, Newcastle upon Tyne, Tyne and Wear, NE1 8QF
Contract: Temporary - Start ASAP until 31/12/2025 (possibility of extension)
Hours: Monday to Friday, 37 hours per week
Pay Rate: £12.36 per hour (paid weekly)

Overview:
Brook Street is currently recruiting on behalf of His Majesty's Courts and Tribunals Service (HMCTS) for an Administrative Officer to join the team at Newcastle Civil and Family Court. This is an excellent opportunity to gain experience in a key public sector organisation, supporting the daily operation of the court and providing a high standard of service to court users and legal professionals.

Key Responsibilities:
As an Administrative Officer, your responsibilities will include:

• Preparing court and tribunal documents, files, and paperwork

• Handling incoming and outgoing post

• General administration: photocopying, scanning, and filing

• Data input and updating records using internal systems

• Supporting court hearings and meetings, including booking rooms and preparing materials

• Communicating with court users face-to-face, by phone, and in writing

• Drafting standard correspondence and routine reports

• Supporting case progression and court listings

• Processing court orders, claims, fines, and legal documentation

• Ensuring compliance with internal procedures and standards

Essential Skills and Experience:

• Strong administrative and organisational skills

• Excellent customer service and communication abilities

• Fast and accurate data entry, with solid IT skills (Word, Excel, internal systems)

• Ability to prioritise workload and meet targets

• Professional and collaborative team player

Qualifications:

• Minimum of 5 GCSEs (or equivalent) at grades A*-C including English and Maths

• NVQ Level II in Business Administration or equivalent experience is desirable

Additional Information:
This role is part of the Operational Delivery Profession, supporting the public face of HMCTS. You will work in a fast-paced, professional environment and receive support and guidance to ensure you can carry out your duties effectively. While this position is based in Newcastle, there may be occasional requirements to work at other nearby court locations.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.