Job Description

Administrative Officer - National Asylum Accommodation Unit (NAAU)

Job Description
Administrative Officer
Location: 2 Ruskin Square, Dingwall Road, Croydon CR0 2WF
Hourly rate: £15.92p/hr, hourly rate increases depending on shift pattern after training period.
Hybrid: 60 - 40 - 3 days in the office
Working Days/Hours: First 6 weeks - Monday to Friday: 9am-5pm, 37 hrs p/w

Currently we have 3 shifts during week days:

• Early: AOs start at 8 am or 9 am (depending in which team you work) - expected to work 7 hrs 24 min + breaks
• Mid: start at 9 or 11 am (depending in which team you work) - expected to work 7 hrs 24 min + breaks
• Late: start at 12:06 approximately - expected to work 7 hrs 24 min + breaks - Late shift currently ends at 8 o'clock

It is anticipated that from September, shift working will encompass 24-hour rota coverage, meaning the above regular operational hours will be extended to 08:00 to 22:00, 7 days a week and some night work will be expected. Also AHW terms mean that the business is buying flexibility from the staff member. For example, extending shifts at short notice, working a different shift or day than the scheduled day / shift etc

Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Administrative Officer.

List the duties/ responsibilities:
This role has a wide range of duties, including but not limited to:

• Considering and processing requests for accommodation in line with team guidance and standards for quality, productivity and timeliness to provide an excellent customer service to applicants and a range of internal colleagues and external partners.
• Booking transport and accommodation for destitute asylum seekers
• Liaison with internal colleagues or external partners to convey or obtain information or documents in relation to arrangements for transport collections, provision of accommodation, safeguarding and arrival / encounter details
• Checking and updating Home Office casework systems, updating spreadsheets and databases; managing inboxes
• Seeking opportunities for own self development; taking responsibility for completing mandatory training and working with managers to upskill and progress
• Support managers in embedding change and actively helping to drive forward Operational Excellence
• Represent Asylum and Human Rights positively by projecting a professional image to customers, colleagues, and stakeholders to help maintain customer service excellence accreditation
• Additional duties within the scope of the grade will vary dependant on business needs.

Training:
4-6 weeks training will be provided - 3 days per week will be based in the office

Clearance level (to be applied for by Brook Street upon a successful application):
DBS + CTC

Role specific requirements:

You must hold a valid passport and must have lived in the UK for longer than 3 years. Please note that period of 6 months or longer spent outside of the UK in the last 3 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Administrative Officer.

List the duties/ responsibilities:
This role has a wide range of duties, including but not limited to:

• Considering and processing requests for accommodation in line with team guidance and standards for quality, productivity and timeliness to provide an excellent customer service to applicants and a range of internal colleagues and external partners.
• Booking transport and accommodation for destitute asylum seekers
• Liaison with internal colleagues or external partners to convey or obtain information or documents in relation to arrangements for transport collections, provision of accommodation, safeguarding and arrival / encounter details
• Checking and updating Home Office casework systems, updating spreadsheets and databases; managing inboxes
• Seeking opportunities for own self development; taking responsibility for completing mandatory training and working with managers to upskill and progress
• Support managers in embedding change and actively helping to drive forward Operational Excellence
• Represent Asylum and Human Rights positively by projecting a professional image to customers, colleagues, and stakeholders to help maintain customer service excellence accreditation
• Additional duties within the scope of the grade will vary dependant on business needs.

Training:
4-6 weeks training will be provided - 3 days per week will be based in the office

Clearance level (to be applied for by Brook Street upon a successful application):
DBS + CTC

Role specific requirements:

You must hold a valid passport and must have lived in the UK for longer than 3 years. Please note that period of 6 months or longer spent outside of the UK in the last 3 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.