Job Description

Administrative Officer - HM Courts & Tribunals Service (HMCTS)

Location: The Law Courts, Glebeland Place, Merthyr Tydfil, CF47 8BU
Contract Type: Temporary / Full-time
Salary: £13.25 per hour
Start Date: As soon as possible

Working Pattern: Monday-Friday, 37 hours per week, fully office based

About the Role
We're looking for an organised and customer-focused individual to join HMCTS as an Administrative Officer. You'll play a key role in supporting the smooth running of courts and tribunals by carrying out a range of administrative tasks and delivering excellent service to the public, judiciary, and legal professionals.

Key Responsibilities

• Prepare case files, court documents, and meeting materials
• Update records and input data into internal systems
• Handle incoming and outgoing correspondence
• Support court hearings, tribunals, and other operational activities
• Respond to enquiries via telephone, email, and face-to-face
• Process legal documents, fines, fees, and claims
• Verify and check information for accuracy and compliance
• Assist with scheduling, listing, and rota management
• Contribute to team meetings and continuous improvement initiatives

Skills & Experience

• 5 GCSEs (A*-C) or equivalent, or relevant administrative experience
• Strong communication and customer service skills
• Good IT skills and attention to detail
• Ability to work independently and as part of a team
• Flexible and adaptable approach to work

Why Join Us?
As part of the Operational Delivery Profession, you'll be at the heart of public service, with access to professional development, training, and career progression opportunities across government departments.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.