Job Description

Administrative Team Leader

We are currently recruiting for an Administrative Team Leader to work with one of our fantastic Public Sector clients in Leicester city centre.

This a short term 4-month temporary position but one in which you would be able to gain valuable exposure/experience working within the Public Sector.

If you have worked within the Public sector before this would be advantageous but not essential. If you have transferable management experience, then we would love to hear from you.


Key Responsibilities to include:

" Lead the implementation of efficient and consistent administrative practices, procedures and standards, identifying and implementing solutions to identified problems.
" Manage resources (including staff and facilities) to ensure excellent customer service to all stakeholders, judiciary and management.
" Monitor key performance areas, analysing performance trends and making recommendations for improvement to the Delivery Manager.
" Conduct ongoing reviews of procedures and work practices and manage the implementation of new initiatives and legislation.
" Contribute to the delivery of operational, performance and service standard targets.
" Provide statistical data for the management team and judiciary.
" Contribute to the business plan, with particular focus on the team's area of work.
" Monitor and proactively report on HMCTS assurance programme and contribute to ongoing development.
" Ensure the risk management system and standards are applied by all staff in line with HMCTS/MOJ policy.
" Deal with customers and complaints and address route causes of complaints.
" Lead a team of staff ensuring that its members are organised, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR policy.
" Assign responsibilities for action and monitoring progress against plans.
" Ensure that performance management and reward & recognition systems are utilised effectively throughout area of responsibility, ensuring consistent standards through benchmarking, and encouraging and rewarding good ideas and creativity.
" Plan, co-ordinate and organise training and development for staff. Ensuring that learning & development needs of all staff, including inductees, are identified and met.
" Identify staff potential and develop in line with business and individual needs.
" Be responsible for health and safety issues for the team and their immediate working environment.
" Take a lead in employee engagement activities to maintain good working relationships with staff and to improve service delivery and staff morale / motivation.
" Ensure staff are aware of HMCTS strategic objectives/and or updated in relation to corporate messages.
" Role model HMCTS values, and apply policies and procedures (including diversity, attendance and discipline).


Candidate requirements:

Have previous experience within a Team Leader or management role
Have previous experience within an administration role
Have a strong communications skills
Have good IT skills
Be able to remain calm under pressure
Be able to work with very confidential and sensitive information
Be able to provide 3 years of referencing and pass a DBS check



Standard hours are 37 hours per week Monday - Friday
Pay rate of £10.97 per hour which is paid weekly.

If you feel that this role is one that would interest you and you have the right attributes, then please email a copy of your CV to review.