Job Description

We have an exciting temporary opportunity to work at the Maritime and Coastguard Agency in central Southampton.

This is a customer facing role within the Seafarer Training and Certification Branch. The role purpose is to process applications from seafarers for marine examinations leading to Certificates of Competency/Equivalent Competency and other marine certificates and to give related advice and assistance.

Key Responsibilities will include:

- Receive, open and record all incoming mail

- Assess and process applications to enable seafarers to sit Merchant Navy Yacht and Fishing Vessel Deck and Engineer oral examinations

- Collating and analysing fairly complex information or data

- Overseeing administrative procedures and processes

- Answer telephone enquiries and reply to written enquiries relating to the certification of seafarers

- Contribute to and provide support for other administrative tasks such as: branch projects, customer service initiatives and improvement of working practices

Relevant experience and qualifications:

- IT Skills: Qualifications or demonstrable experience in Microsoft Word, Excel and Access.

- Demonstrable experience in a customer service environment; face to face, telephone and written communication experience is essential

Pay rate:£11.19/hour, Monday to Friday - 37.50 hours/week, 4-6 months assignment, extension possibility.

Interview: via Teams.

Work: on client site.

Location: Spring Place Offices, 105 Commercial Road, Southampton, Hampshire, SO15 1EG

*The offered candidate will be subject to a vetting and a basic DBS check