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  • Location:


  • Sector:

    Admin & Secretarial

  • Job type:


  • Salary:

    Up to £12.83 per hour

  • Contact:

    Peterborough Public Sector

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:

    20/11/23 16:47:00

Job Description

Our Public Sector client based in Durham is seeking Administration Officers to join their team on a Temporary basis for 6 months with the possibility of extension. This role will be office-based in Durham.

There are 2 shift patterns each Monday - Friday available as below.The rate of pay is £12.83 an hour. Holiday entitlement and pension scheme available.

Day shift - Working hours are flexible between 7.15 - 17:00 with a 7.5 hour shift each day between these times.

Evening shift - 16:00 - 22:00

Start date: December 2023 to January 2024

Would you like to be responsible for completing all duties as a Processing Specialist within the Decommissioning Team for our client, maintaining a fully operational counter and paper processing service which complies with Service Levels?
As a Processing Officer your duties will include specialist tasks such as decommissioning of the BPO services, supporting the transition to the SVS operation and responding to any ad hoc client requests.

Key Responsibilities

Undertake all counter back-office roles, including cashiering, scanning and data verification of all counter applications ensuring that all relevant SLAs are fully met.
Ensure all upgrades are processed accurately and within expected time scales.
Cashier all face-to-face applications accepted by the client at the counter accurately and efficiently including reconcile all payments taken within your office as part of the admin cashiering role.
Processing of paper applications.
Processing of RTLs.
Other supporting activities associated with the decommissioning of BPO service and interim support of SVS.
Undertake tasks such as examiner returns, query handling, post room support and any task required within your office as requested by any manager.

Essential Criteria

Providing an exceptional level of customer service to all client staff and customers.
Implementing collaborative and cooperate ways of working within your team.
Ensuring that you display the key Sopra Steria values of Respect, Excellence, Community and Empathy within your behaviours.
Displaying strong problem-solving skills.
Following relevant procedures and policies.

Training may be 4 to 6 weeks.

No holidays can be taken during the first 4 weeks of training.

If successful, you will need to be able to provide your Right to Work, 2 proofs of address and proof of National Insurance to go forward for this role. You must also complete relevant security and referencing checks.

Apply online today! Successful applicants will be contacted within 5 days. Unfortunately, if you do not hear from us within this time, it will mean you have not been shortlisted for the position but do encourage you to apply for any other roles with Brook Street.

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or a veteran, we encourage you to reach out to us via email at , providing the role`s navigation link and your qualifications. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

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