Job Description

This is a temporary post for a minimum of 5 months, with possible extension. Monday - Friday between 08:30 - 17:00 37 hours per week, paying £10.37 per hour.

The site is easily accessible via public transport & there is a large free car park on site, making this the ideal location for candidates living in Workington, Whitehaven, Cockermouth, Maryport & surrounding areas.

Registrations to be held weekly in Workington throughout June, with various start dates for successful candidates from 15th July until 26th August.

The Temporary team member will be to work as part of a team supporting the delivery of Agency targets and external commitments, ensuring that all required outcomes and outputs are achieved. You will need to follow set procedures and exercise some independent judgment in carrying out instructions. The role will also involve the provision of administrative support in other related activities. Examples of work performed will include but not be restricted to:

Customer call handling, conducting security checks, registration and recording the details on the appropriate systems;
Dealing with internal/external customers and colleagues, in a professional manner;
Dealing with correspondence inbound and outbound (letters and emails);
Claim processing, adhering to administrative procedures and processes, data checking/entry;
Good investigative skills, collating and analysing complex information or data;
To maintain and provide stats on a regular basis as required;
Use of evidence and knowledge to make effective decisions in all dealings;
Adherence to guidance, keeping up-to-date with relevant business processes and changes as they occur;
Working collaboratively, sharing information and good working practices, raising risks/issues and suggestions for improvement
Working at pace and providing a quality service maintain high levels of accuracy in all dealings;
Developing positive working relationships with own team and others as required.


Essential Skills and Experience
Administrative experience
Effective IT skills: good knowledge of and experience in using Microsoft Office programmes (word, excel, outlook and other windows based applications), able to navigate systems;
Good communication skills, both oral and written;
Experience of good customer contact and able to demonstrate high customer service standards;
Ability to input data efficiently and accurately, follow processes;
Good organisational skills, able to respond flexibly to changing priorities at short notice.


Training will be provided on tasks undertaken and all systems used, including telephony, however previous Admin experience is required for this role.