Job Description

Administrator - Immediate start.

We are looking for an Administrator to join one of our clients based in Southampton on a temp to perm basis.

You will provide exceptional Administration/Customer service to both internal and external customers, handling queries and issues promptly and professionally, both verbally and in writing.

Task Management:

• Manage task completion dates to ensure all tasks meet SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
• Proactively seek resolutions to problems and escalate issues when necessary to ensure timely resolution.

Client System Management:

• Work with multiple client systems to update clients and raise any relevant issues.

Information Validation:

• Validate all received information to ensure it aligns with stakeholder requirements and is fit for purpose.

Email Management:

• Efficiently manage both personal and group emails to ensure clear communication and task completion.

Relationship Building:

• Build and maintain strong relationships with both internal and external stakeholders, leveraging MS Excel trackers and other systems to manage these relationships effectively.

Quality Control:

• Accurately check and validate all works completed by subcontractors or internal workforce, ensuring quality and compliance with company standards.

Skills & Qualifications:

• Strong customer service skills with the ability to communicate clearly and professionally.
• Proficiency in MS Excel and other relevant systems to track tasks and manage relationships.
• Experience in task management with an understanding of SLAs and KPIs.
• Strong attention to detail with a focus on accuracy in validation and quality control.
• Excellent written and verbal communication skills.
• Previous experience in a customer service or operations role.
• Familiarity with client management systems and email management tools.

This role would suit someone who is..

• Highly organised with the ability to prioritise tasks effectively.
• Proactive problem solver, with the ability to escalate issues appropriately.
• Strong interpersonal skills, with the ability to build and maintain professional relationships.
• Results-driven, with a focus on meeting KPIs and SLAs.

Working hours: 7:00am-15:30 / 9:30am-18:00pm (can be flexible on this)

Pay Rate: £12.01p/h

If you are interested in the above then please apply and someone will come back to you. - Thank you

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.