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Administrator - General Case Manager

  • Location:

    Nottingham, Nottinghamshire

  • Sector:

    Admin & Secretarial, Public Sector

  • Job type:


  • Salary:

    Up to £9.45 per hour + holiday pay & pension scheme

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    6 months ago

  • Duration:

    3-6 Months

  • Expiry date:


  • Startdate:


Job Description

Brook Street are recruiting for six strong administrators to provide support to our busy MOJ client.

These roles require good administration skills, a good telephone manner and a commitment to deliver excellent customer service and a high quality of work in a fast paced environment.

The roles are temporary working 37 hours per week Monday to Friday and the assignments are expected to run initially for 3 months with the potential to be extended.

Responsibilities may include any of the following

* Managing and prioritising your workload, making the best use of available time and resources when dealing with customer enquiries received by telephone, email and postal letters
* Inputting information and updating our IT system accordingly.
* Analysing data and information from deputies' annual financial reports to make informed decisions whether to escalate findings to an Executive Case Manager.
* Attend and contribute to team meetings
* Regularly make and answer telephone calls with external customers whilst maintaining confidentiality.
* Respond to enquiries received by telephone, email and post.
* Maintain quality of work to appropriate standard.

The roles are subject to a clear Standard level DBS

Ideal candidates will be organised, thrive working as part of a team and be flexible.

Our client requires the following skills

* Experience in using MS Word/Excel and Outlook.
* Good written & oral communication skills
* Ability to manage and prioritise your own caseload
* Ability to comprehend financial data within deputy reports to make informed decisions (full training and consolidation will be provided)
* Good telephone manner - the ability to converse politely and articulately with customers on the telephone is an essential skill of the post

The pay rate is £9.45 per hour and benefits include holiday pay and pension scheme

Please apply online with your CV in Word Format or contact the branch on 0115 947 6326


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