Job Description

The Valuation Office Agency (VOA) are the public sector's property valuation experts and advisers. We offer access to a whole host of learning and development opportunities to support your career development.

We're looking for talented people who are eager to contribute to vital public services and assist us to deliver taxation and benefits support to the government and local authorities. Your skills and experience will enable us to provide an efficient, effective service right at the heart of the public interest.

At the heart of the agency, we are committed to providing our people with a work environment which is accommodating and accessible to all and which values diversity and inclusion in everything we do. We encourage our people to bring their whole selves to work by providing a culture that values different perspectives to help tackle complex problems, promote innovation and deliver stronger decision making in a safe and supportive environment. We therefore welcome applicants from a diverse range of backgrounds to join our organisation and enable us to be representative of the communities we serve.

Job description/details

This is a multifunctional role and as an Administrative Officer you will play a crucial role working within the Stamp Duty Land Tax (SDLT) area of work, providing support at administrative level. You will be dealing with the inputting and matching of Domestic SDLT by processing data and interrogate electronic and manual databases.

Your job will involve a range of duties and we are looking for people who are flexible and adaptable.

Responsibilities

The responsibilities will include but are not limited to: -

* Providing excellent stakeholder service via email and written correspondence along with verbal communication.

• Identifying anomalies and issues with current addresses and utilising a range of electronic methods for identifying properties.
  
  * General Admin including using our tools and databases to gather and analyse data.
  
  The successful candidates will have the ability to interpret guidance, policy and procedures to enable them to offer the best solutions and, if necessary, direct any queries to the correct department. All issues and queries should be resolved where possible following department guidelines in a professional, tactful manner.

Personal Specification / Essential Criteria:

What are you looking for from the successful candidate

• Customer focused and have strong customer service skills.
  * Flexible and dedicated.
  * Good at communicating with different people and listening.
  * Computer literate and possess good keyboard skills.
  * Have a working knowledge of Microsoft Word, Excel and Outlook.
  * Willing to learn.

You will be expected to attend the office for the first two days of your employment for training then follow the VOA's current Hybrid Working pattern of at least 2 days a week in your selected base office working between the hours of 7am to 7pm, Monday to Friday. Hybrid working is subject to business need and you may be required to attend further or named days when required.