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Administrator - Weekend shift

  • Location:

    Guildford

  • Sector:

    Admin & Secretarial

  • Job type:

    Temporary

  • Salary:

    Up to £9.62 per hour

  • Contact:

    PSR Team

  • Contact email:

    southamptongov.branch@brookstreet.co.uk

  • Job ref:

    UKVI Guilford_1629802305

  • Published:

    over 2 years ago

  • Duration:

    6 months

  • Expiry date:

    5/10/2021

  • Startdate:

    asap

Job Description

Brook Street are pleased to offer a long term temporary assignment with the UKVI as an admin / process assistant. This role is applicable only for weekend shift, 9 am - 5.30pm, Saturday and Sunday.

Role Overview

As a successful candidate, you will be working as part of a team providing a face-to-face service to customers during an application process; ensuring each and every customer has a fantastic customer experience. This will initially be for three month period, with the possibility of being extended.

Please be assured that you will be working in a COVID safe environment.


Key responsibilities:


- To capture and digitise information as part of a process
- Act as a first point of contact for customer queries
- Manage customer expectations, interact and display professionalism at all times.
- Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
- Take responsibility to ensure continuous improvement in customer service
- Provide clear and concise responses on service queries
- Manage difficult customers displaying professionalism at all times
- Utilise time appropriately, working efficiently at all times
- Manage incoming service complaints in line with procedure, ensuring escalated action to the complaints Manager is taken where a service complaint is received

Essential skills:


- Experience of working in a customer facing role including resolving customer queries and issues
- Excellent communication skills, both verbal and written
- Good Microsoft IT skills, including Word, Excel, Outlook
- Proven organisational and planning skills
- Excellent team player, who displays commitment and flexibility.
- Articulate & able to develop good working relationships with colleagues & clients

The right candidate must be comfortable with rotational shift work. Full flexibility will be required.


This role will be offering a pay rate of £9.62/hour - This is applicable only for weekend shift, 9 am - 5.30pm, Saturday and Sunday, NO weekdays hours

Address - Spaces, Station View, Guilford, GU1 4AR

*The offered candidate is subject to a vetting, meaning a basic DBS and an activity check for the last 3 years.

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