Job Description

Brook Street are proud to advertise a temporary position for a Fines Officer, within Criminal Fines Collection and Enforcement team at Southend County Court

The key purpose of the role

Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.

Key responsibilities:

Administration:

• Preparing papers and files for court
• Collection of financial impositions imposed by the court
• Enforcement of financial impositions using designated Fines Officer Powers
• General photocopying and filing
• Creating and updating records on in-house computer system and data input
• Post opening and dispatch

Drafting:

• Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions

Operations:

• Conducting Means Interviews with defendant mainly over the phone but face to face in some instances
• Assisting at Enforcement Courts and hearings, ensuring papers and materials are available and up to date
• Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc.
• Handling counter (face to face), written and telephone enquiries

Processing Casework:

• Including standard documentation and information, court orders, claims, fines, fees, maintenance and fixed penalty tickets
• Resulting courts accurately, interpreting accurately the information required on a court file

Checking and verifying:

• Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures
• Ensuring compliance and administration documentation meet quality standards

Collecting and assembling information:

• For returns, results, accounts, statements, warrants, statistical analysis, reports etc.
• Work may require interpretation of source materials, preparation of files, obtaining updates
• Role holders will need to modify and adjust information and make decisions to allow work to be completed

Communicating:

• Communicate and work with Enforcement Delivery Managers, Judiciary, Magistracy, Cluster Staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service

Typical qualifications and experience:

• Five GCSEs at Grade C or above or equivalent (including English Language or equivalent)
• NVQ Business Administration Level 2 (or suitable clerical experience)
• Administrative experience with a good knowledge of and experience in using Microsoft Office
• Good communication skills, both oral and written

Pay rate: £11.28/hour, Monday to Friday role - 37 hours per week, LONG TEMPORARY assignment

Location: 80 Victoria Avenue, Southend on Sea, Essex, SS2 6EU

*The offered candidate is subject to a vetting - standard DBS clearance and an activity check for the last 3 years.