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Administrator (Working from Home)

  • Location:

    Birmingham, West Midlands

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £20000 per annum

  • Contact:

    Brook Street Birmingham Office

  • Contact email:

    birmingham.branch@brookstreet.co.uk

  • Job ref:

    MT/FSHB_1630600346

  • Published:

    about 2 months ago

  • Duration:

    12 Months

  • Expiry date:

    14/10/2021

  • Startdate:

    ASAP

Job Description

I am recruiting for an After-Sales Team Assistant for a client based in Birmingham; working for a highly reputable company in a fantastic modern office with working from home flexibility too, you have the opportunity to receive a basic salary of £20,000 plus an amazing benefits package.

This is initially a 12-month fixed term contract due to Maternity Leave.

THE ROLE

As an After-Sales Team Assistant you will be responsible for the checking, cross-checking and updating of the businesses systems and databases. This role will involve a lot of data work so attention to detail is essential, an understanding of MS Excel, and spreadsheets is highly desirable.

TYPICAL DAILY JOB DUTIES - WHAT WILL YOU BE RESPONSIBLE FOR?

  • Processing direct debits to ensure the effective collection of premiums and resolving any related queries
  • Maintaining the policyholder and company records accurately via the registration portals
  • To adapt to digital transformation and the use of new systems for the purpose of achieving efficiencies
  • To have an excellent understanding of the digital health cash plan portal and all its functions
  • Corresponding with corporate clients and the sales team to ensure the correct recording of client requirements
  • Handling customer queries relating to group registration, policy applications, direct debits, policy amendments and transfers within team targets
  • Ensuring internal/external telephone calls are answered in accordance with team targets
  • Providing professional, efficient customer service after the point of sale and resolving issues whenever possible or referring and following up
  • To develop systems/product knowledge and understanding of core business processes, to operate as an efficient member of the team
  • To deal effectively with customer complaints according to the company procedures
  • Liaising with other teams to ensure the successful completion of cross-departmental tasks
  • Covering reception duties including visitor/overflow parking, receiving deliveries, assisting policyholders and offering a professional and warm welcome to visitors
  • To monitor the post being sent by a third party, to ensure the quality of our customer communications, and resolving any queries or errors in collaboration with other teams

PERSON SPECIFICATION

  • 5 GCSE`s or equivalent including, English, Maths (proof/certificates will be required if successful)
  • High attention to detail with experience of data inputting
  • Good understanding of MS Office
  • Previous exposure to a busy environment and workload with the ability to prioritise tasks
  • Reliable, punctual and organised
  • IT literate
  • Stable work history, be able to explain reasons for leaving previous positions or gaps in employment history

***PLEASE ONLY APPLY IF YOU MATCH THE PERSON SPECIFICATION ABOVE ***

PACKAGE AND BENEFITS

  • Initial 12-month fixed term contract
  • £20,000 basic salary
  • 26 days holiday + 8 Bank holidays (rises to 28 days + Bank Holidays after 1 year!)
  • Flexible working on offer (core hours 8.45 - 4.45 Monday to Friday - 35 hour working week)
  • Opportunity to work from home
  • Career progression if wanted
  • Health Care
  • Life insurance
  • Pension

DOES THIS SOUND LIKE YOU?

Please send your CV and call Maisie or Lauren on 0121 643 6954/0121 480 8209

***If you have not received a response within 48 hours, unfortunately your CV has not been selected on this occasion***

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