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Adminstration Officer

Job Description

To assist in the provision of transaction processing services to one or a number of clients. To be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non-routine situations to others.

Key Responsibilities;

  • Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
  • Learn the procedures and understand parameters of producing a quality output.
  • Process work to the defined level of quality.
  • Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
  • To schedule and prioritise allocated work on a daily basis.
  • Distribute information and when required, work to the other team members or groups.
  • Identify and suggest areas of improvement.
  • Maintain and update information held on a data base or manually.
  • Support line management on any additional admin when required.
  • Liaise with internal/external clients.
  • Print/post data/reports/invoices daily.
  • Maintain records for audit purposes.
  • Ensure deadlines are met.

Essential Skills

  • Attention to detail
  • Able to work in a team or other structured environment.
  • Articulate and able to maintain good relationships with colleagues and clients.
  • Delivers a high quality customer service in a professional manner, creating trust and confidence;
  • Excellent communicator;
  • Effective team player, who constantly displays commitment and flexibility;
  • Assimilates and applies policies and procedures consistently;
  • Accurate and timely delivery of tasks;
  • Effective problem solver;
  • Excellent organisational skills;
  • Attention to detail in record keeping.

Desirable Skills

  • Able to follow process
  • Numerate.
  • Ability to navigate around and understand use of relevant systems
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