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Advisory and Complementary Workforce Team Coordinator

  • Location:

    Newcastle upon Tyne

  • Sector:

    Admin & Secretarial

  • Job type:


  • Salary:

    Up to £11.88 per hour + Fully Remote

  • Contact:

    Newcastle CL

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    28 days ago

  • Duration:

    Until 31/03/25+

  • Expiry date:


  • Startdate:


Job Description

The Role:
Brook Street are proud to be working in partnership with the Care Quality Commission (CQC) with a complete remote working role. We are recruiting for an Advisory and Complementary Workforce Team Coordinator (Temporary) to join their team. This is an excellent opportunity to work within the Public Sector and provide an essential service to the CQC and critical partners.

Assignment: ASAP until 31/03/25 - Possibility to extend
Rate of Pay: £11.88 per hour
Hours: 37 per week, Monday - Friday (General office hours)
Location: Fully remote (Work from Home) - You must have a private working environment at home with a suitable desk/chair set up.

*All applicants must be able to provide right to work documents, proof of address, proof of NI and references for the past 3 years of employment/education/unemployment*

Job Purpose:

Responsible for the coordination of scheduling activity across Advisory and Complementary Workforce. Supervising the Scheduling Administrators, the post holder will ensure high-quality and effective customer services are provided to the Advisory and Complementary Workforce and internal teams within CQC.


  • Supervision of Scheduling Administrators.
  • Will act on behalf of the Scheduling Officer to monitor progress and identify risks and issues in the delivery of the scheduling function.
  • Prepares reports for the Scheduling Officer on progress of all scheduling activity on a weekly basis.
  • Coordination of Scheduling Team resources to ensure delivery of scheduling program.
  • Ensure co-ordination and delivery of work to a high standard and in time.
  • Maintain and develop the National Resource Planning Tool to enable informed allocation of available Advisory and Complementary Workforce.
  • Ensure all team members are aware of Scheduling Team's and individual objectives and drive activity where necessary.
  • Alert Scheduling Officer and Senior Leads to risks, issues or queries relating to scheduling, milestones and deliverables including the requirement for targeted recruitment.
  • Prepare, review, interpret, analyse, and improve a variety of data, information and reports and make recommendations depending on findings.
  • Proactively identify and manage potential queries or challenges and supports colleagues through to resolution. Ensuring relevant escalation occurs where necessary.
  • Presentation preparation, as required, on behalf of Scheduling Officer or Senior Lead.
  • To keep up to date with and contribute to the identification of changing current legislation and procedures relative to the role.
  • Have the appropriate knowledge, skills, and experience to actively promote diversity and equality of opportunity, treat everyone with dignity and respect and avoid unlawful discrimination.
  • Will co-ordinate payments for Bank Inspectors, ensuring that claims are processed by administrators accurately.
  • Responsible for the day-to-day management of team mailbox, allocating queries to relevant team members and routing to internal teams and colleagues as required.

Skills/Experience Required:

  • A-level education or equivalent.
  • Knowledge of Customer and Corporate Services Operations, models, policies, and practices.
  • Experienced in coordinating and supervising teams.
  • Experienced in managing competing priorities, excellent organisation skills and delivering to time.
  • Experience of coordinating workforce projects, and the associated complexities when managing data and sharing information.
  • Ability to develop good clinical knowledge of job roles and specialisms within the Health and Social Care sector.
  • Understanding of HR policies and procedures as they relate to the Advisory and Complementary Workforce.
  • Excellent IT Skills (Word, Excel, MS PowerPoint essential).
  • Excellent attention to detail.
  • Good verbal and written communication skills, with the ability to communicate effectively with colleagues and internal and external stakeholders.
  • Able to present complex information in an easily understood, accessible format, sometimes to tight deadlines.
  • Tenacity and drive, maintaining focus and judgement in complex environments.
  • Highly collaborative, with strong partnership-building and interpersonal skills.
  • Experience of using judgement in a fast-paced environment.
  • Copes with ambiguity and is comfortable working independently in a fluid environment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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