Our client located in Fulwood is seeking an experienced Business Support Assistant to work Monday-Friday for 37.50 hours each week.
As a Business Support Assistant, the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the Lancashire and South Cumbria Primary Care Team.
To deliver an effective and competent level of receptionist and/or clerical support and consistently deliver a "client-focused" service which promotes good customer service and effective working relationships
The Primary Care Team consists of three sub teams:
- The Dental and Pharmacy Team
- The Medical and Optometry Team
- The Transformation Team
These teams all work as part of the Primary Care Team led by the Head of Primary Care.
The first two teams cover contracting functions for the four contractor groups. There is also an element of commissioning across the team with the medical function covering co-commissioning arrangements and integration with the eight CCGs, 7 of which have full delegation for commissioning medical care and 1 has joint commissioning responsibilities. The Transformation Team is tasked with leading the transformation of primary care and specifically new models of care for GP medical services. All three teams link together to create a coherent and collaborative approach to the delivery of primary care services. The direction of travel is determined through the Sustainability
Key Aspects of the Role will be to:
" Support the Medical and Optometry team in handling the business of the Primary Care Team.
" Manage the medical generic mailbox in Outlook for the primary care team. Schedule appointments, using experience and knowledge to take into account travelling, distance, venues etc.
" Organise and assist managers in preparing for meetings both internally and with external NHS and non-NHS organisations, including preparation of material and information and that arrangement of appropriate facilities and refreshments are made when necessary.
" Process contract variations for General Practice
" Establish, maintain and bring forward system as required for senior managers within the directorate.
" Assist in maintaining organised filing systems, both paper and electronic.
" Using keyboard skills, produce letters, memo's, reports, minutes and spreadsheets using a wide range of IT packages such as Word, Excel, Outlook, Power Point and other internal systems.
" Act as receptionist/first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.
" Answer telephone calls, taking messages and passing on information accurately to the relevant departments/person.
" Responsible for ensuring that general office supply levels are maintained and secured appropriately.
" Responsible for sorting of all incoming post and ensure distribution to the relevant departments, ensuring that all out going post is documented, recorded delivery and where directed post is sent recorded delivery.
" Promote the image of the department, checking that notices and leaflets are up to date and well presented.
" Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.
" Responsible for photocopying and word processing documents, letters, emails, minutes and reports when required.
" Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales.