Job Description

Brook Street is recruiting for NHS centre administrator to work in their busy contact centre. The role is based in Leyland.

NHS centre administrator
37.5 hours per week - Monday to Friday - 10am to 6pm with ½ hour for lunch
£8.01ph paid weekly
Free onsite parking
Temporary contract

The most important thing we are looking for in your candidates: Customer service skills, basic IT skills (i.e. excel, Outlook etc.) and reliability

Job Summary

To provide a comprehensive administrative service to support all functions of the Referral Management Centre (RMC). The RMC provides a first-line point of contact (by telephone) for patients and general practitioners throughout the referral process. The department oversees the monitoring and management of referrals, the management of appointment and transport bookings and the development of electronic referrals and booking. These require regular liaison with primary, community and secondary care providers.

The post holder will be required to undertake a range of tasks, including use of the Integrated Referral Gateway, e-referral, the community patient administration systems (i.PM), implementation of PTS criteria and use of the web-based ambulance booking system. It is vital that the post holder has excellent customer service and communication skills and is able to work in an organised manner under pressure, with minimal supervision


Key Responsibilities

Responsible for timely, accurate electronic recording of referrals sent via mail, e-mail, fax or the Referral Gateway
To liaise and support GP practice staff in both the referral process and management of patients following referral
To provide a responsive and patient-friendly service that supports patients through the NHS referral and booking process.
To respond pro-actively to queries from patients and GP practices.
To respond appropriately to all patients, including the deaf and those for whom English is not their first language.
To maintain high standards of customer service at all times, responding sensitively to patients who are emotional and/or distressed
To provide advice to patients with regard to hospitals/services available to them, using reassurance and other interpersonal skills
For those requiring transport, determine the most appropriate form of transport and book the journey for the patient using electronic or manual systems.
To adhere to policies and procedures as lay down in the RMC and by NHS Midlands and Lancashire Commissioning Support Unit.

If you would like to go forward for this, please let me know as soon as possible so I can send your CV to the hiring manager.