Brook Street Edinburgh is currently recruiting on behalf of the Her Majesty`s Passport Office, based in Glasgow City Centre. We have part time evening positions available between the hours of 6pm - 10pm, Monday to Friday for Administration Officers on a contract basis.
As a minimum you must by educated to GCSE English and Maths level.
We are looking for adaptable individuals, with the ability to work quickly and accurately showing great attention to detail whilst maintaining a professional attitude.
Process passport applications examining documentation and all other presented evidence making decisions based on evidence provided alongside policy and procedure guidelines to determine nationality and identity, resolving queries as they arise.
Maintain the integrity of the UK passport identifying potentially fraudulent applications in accordance with fraud awareness training and HM Passport Office counter fraud strategy
Request documentation from customers to support their application by telephone and face-to-face maintaining high quality customer service.
Promote HM Passport Office by resolving customer problems fairly and effectively seeking to improve the customer experience through continuous improvement
Develop and maintain knowledge of legislation, policy, procedure and security guidelines so as to complete all work in accordance with HM Passport Office Policy, Procedure and Best Practice guidelines.
Refer applications in line with policy for additional checks to be completed to confirm identify and entitlement and refer applications that are not within the examiner's remit.
Refer applications with recommendations where there does not appear to be a claim to a British passport.
To carry out the role effectively the successful candidate will be able to demonstrate:
The ability to make important decisions under pressure and in a timely manner
Disciplined approach to work load
Attention to detail
Team work as well at the ability to work alone
All candidates MUST hold a current Passport and along with HMPO we will apply for a Counter Terrorism check on your behalf, this check can take up to 12 weeks before we will receive the results.
Starting wage is £8.36 per hour rising to £10.73 after 12 weeks on assignment.