Back to Search Results

AO Call Handler

  • Location:

    Liverpool, Merseyside

  • Sector:

    Admin & Secretarial

  • Job type:


  • Salary:

    Up to £11.23 per hour

  • Contact:

    Liverpool CL

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:

    27/08/21 15:31:22

Job Description

A temporary, part time Admin Officer role has become available to work in a state of the art call centre within Government.

The role will be paid at £11.23 per hour. The hours are Wednesday - Friday 17:00 - 21:00 and a Saturday working 09:15 - 16:45.

Key Responsibilities may include:

  • e-mailing and speaking to our customers, helping them along their journey to settle in the UK.
  • Providing complete and informed response on first contact to all customers in a polite and professional manner using -email and telephony systems.
  • Reviewing customer information, including information provided as part of their application to assess any further action they may need to take.
  • Advising customer appropriately to ensure first time resolution.
  • Accurately inputting all necessary information on internal IT systems so that customer contact is recorded.
  • Routing cases appropriately based on the information you receive
  • Working as part of a team, developing and maintaining excellent working relationships to deliver what is needed for our customers.
  • Building effective working relationships with key internal and external stakeholders.
  • Provide support to new colleagues who will be permanent members of the CRC team, involving coaching, and floor walking support where appropriate.

To apply for the role you must hold a valid passport and must have lived in the UK for longer than 5 years. This role requires a counter terrorism security clearance that the would process for you if successful. Please apply directly through the advert and you will be contacted by our consultants if successful.


Looking for a job? Register your CV now


Looking to recruit? Find the perfect hire

Upload Job

Want a career at Brook Street? Join our team

Join Now