AO Call Handler
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Location:
Liverpool
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Sector:
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Job type:
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Salary:
Up to £11.23 per hour
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Contact:
Liverpool CL
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Contact email:
liverpoolcl1.branch@brookstreet.co.uk
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Job ref:
HN3805_1639580154
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Published:
over 2 years ago
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Expiry date:
26/01/2022
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Startdate:
27/08/21 15:31:22
Job Description
A temporary, part time Admin Officer role has become available to work in a state of the art call centre within Government.
The role will be paid at £11.23 per hour. The hours are Wednesday - Friday 17:00 - 21:00 and a Saturday working 09:15 - 16:45.
Key Responsibilities may include:
- e-mailing and speaking to our customers, helping them along their journey to settle in the UK.
- Providing complete and informed response on first contact to all customers in a polite and professional manner using -email and telephony systems.
- Reviewing customer information, including information provided as part of their application to assess any further action they may need to take.
- Advising customer appropriately to ensure first time resolution.
- Accurately inputting all necessary information on internal IT systems so that customer contact is recorded.
- Routing cases appropriately based on the information you receive
- Working as part of a team, developing and maintaining excellent working relationships to deliver what is needed for our customers.
- Building effective working relationships with key internal and external stakeholders.
- Provide support to new colleagues who will be permanent members of the CRC team, involving coaching, and floor walking support where appropriate.
To apply for the role you must hold a valid passport and must have lived in the UK for longer than 5 years. This role requires a counter terrorism security clearance that the would process for you if successful. Please apply directly through the advert and you will be contacted by our consultants if successful.
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