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AO Call Handler

Job Description

A temporary, part time Admin Officer role has become available to work in a state of the art call centre within Government.

The role will be paid at £11.10 per hour. The hours are Wednesday - Friday 17:00 - 21:00 and a Saturday working 09:15 - 16:45.

Key Responsibilities may include:

  • e-mailing and speaking to our customers, helping them along their journey to settle in the UK.
  • Providing complete and informed response on first contact to all customers in a polite and professional manner using -email and telephony systems.
  • Reviewing customer information, including information provided as part of their application to assess any further action they may need to take.
  • Advising customer appropriately to ensure first time resolution.
  • Accurately inputting all necessary information on internal IT systems so that customer contact is recorded.
  • Routing cases appropriately based on the information you receive
  • Working as part of a team, developing and maintaining excellent working relationships to deliver what is needed for our customers.
  • Building effective working relationships with key internal and external stakeholders.
  • Provide support to new colleagues who will be permanent members of the CRC team, involving coaching, and floor walking support where appropriate.

To apply for the role you must hold a valid passport and must have lived in the UK for longer than 5 years. This role requires a counter terrorism security clearance that the would process for you if successful. Please apply directly through the advert and you will be contacted by our consultants if successful.


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