Job Description

APPLICATION SUPPORT ANALYST
£33-38k
GLASGOW CITY CENTRE

The role of the Application Support Analyst will be part of the Business Applications Team to support the IT Director in delivering a seamless in-house service. You will play a key role in supporting the IT Director to help the business in achieving its ambitions for growth and supporting the development of our systems and services to the business.

Key responsibilities include:
Daily checks performed to provide proactive information on IT Systems
Ensure change control takes place for all business applications
Comply with established technology standards
Software Asset Management Compliance and managing and safeguarding software media and associated licenses
Helping to ensure that the firm remains compliant in regards to Cyber Essentials / Plus
Annual review of IT Policy
Manage and Maintain SAM Compliance (Software / Hardware)
Implement and manage change control process of business applications i.e Lawsoft, BigHand, 1st Software, PTP etc
Provide 2nd and 3rd Line support for all Business Applications and Online Services
Develop the case management system in order to ensure continual optimisation of business efficiency and procedures
Collaborate with members of the wider IT team to help ensure that VisualFiles reports are delivered to users which are relevant, insightful and integrate tightly with Practice Management data
Support the integration of VisualFiles with other firm wide packages including the practise management data
Support the integration of VisualFiles with other firm wide packages including the practice management system and the document management system
when required, assist with business process analysis with a view to further enhancing and developing workflow processes
Project manage own time and meet deadlines for application production
Work closely with Visual Files Developers and the Project teams
Design and conduct the testing of programs, correct errors and re-test to achieve an error-free result
Document all work in accordance with the Firms software development guidelines
Provide 3rd tier support to the IT support team
Take part in reviews of your own work and the work of colleagues
Develop a sound understanding of the use of Visualfiles across the firm

To apply for this role, please send your cv or contact Angela McBrearty on 01463 729213.