Hours: 37.5 per week
Working Hours: Monday-Friday, 9.00am-5.00pm, with flexibility
Contract end date: 3 months from start date with possible extension
Location: Monks Cross (York)
We are looking for 6 administrators to join an established team within a large company.
You will be responsible for the administration of the Apprenticeship Scheme across England, Scotland and Wales. You will set up new apprentices and coordinate with the Apprenticeship Officers, providing system support and setting up any relevant e-learning modules. You will provide customer service by email and phone.
This role is work from home to start with. You will be expected to work in the Monks Cross office once it reopens.
o Excellent communication skills and experience of being able to deal with the management of casework, queries and policy issues, leading to the resolution of exceptions.
o Ability to work to strict deadlines and follow detailed policy documents
o Excellent organisational skills, with attention to detail, accuracy and good problem solving skills
o Experience of dealing with difficult conversations
o Effective team player and work equally as well on their own
o Experience of providing a high-quality customer service, which creates confidence and trust
If this sounds of interest to you then please apply