Job Description

Hours: 37.5 per week
Working Hours: Monday-Friday, 9.00am-5.00pm, with flexibility
Pay: £9.49
Contract length: 6 months
Location: Monks Cross (York)

As a Process Assistant you will be responsible for administering applications, requests and customer service for grants and levies for a large Government organisation.

Every team is different, and you will become an expert in your area. The role has a large amount of variety on day-to-day basis, distributing your time between administration and customer support by phone, email and web chat.

Essential Skills

o Excellent communication skills and experience of being able to deal with the management of casework, queries and policy issues, leading to the resolution of exceptions.
o Ability to work to strict deadlines and follow detailed policy documents
o Excellent organisational skills, with attention to detail, accuracy and good problem solving skills
o Experience of dealing with difficult conversations
o Effective team player and work equally as well on their own
o Experience of providing a high-quality customer service, which creates confidence and trust

Desirable Skills

o Experience of working within a finance-based environment.
o MS Excel skills and experience of other MS products, such as Access
o Experience of Oracle
o Experience of working with teams across multiple sites
o Good negotiating/decision making skills

Please call Ollie or Arran on 01904 628741 or email if you wish to discuss the role in more detail.

You must not have been outside of the UK for longer than a month in the last 5 years due to the vetting.