Apprenticeship Coordinator
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Location:
York
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Sector:
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Job type:
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Salary:
Up to £9.49 per hour
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Contact:
Oliver
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Contact email:
oliver.hall@brookstreet.co.uk
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Job ref:
HJ0824_1575047362
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Published:
over 4 years ago
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Expiry date:
29/12/2019
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Startdate:
16/12/19 17:06:00
Job Description
Hours: 37.5 per week
Working Hours: Monday-Friday, 9.00am-5.00pm, with flexibility
Pay: £9.49
Contract length: 3 months
Location: Monks Cross (York)
As a Process Assistant you will be responsible for administering the full life-cycle of an apprentice.
You will set up new apprentices and coordinate with the Apprenticeship Officers, providing system support and setting up any relevant e-learning modules. You will provide customer service by email and phone.
Essential Skills
o Excellent communication skills and experience of being able to deal with the management of casework, queries and policy issues, leading to the resolution of exceptions.
o Ability to work to strict deadlines and follow detailed policy documents
o Excellent organisational skills, with attention to detail, accuracy and good problem solving skills
o Experience of dealing with difficult conversations
o Effective team player and work equally as well on their own
o Experience of providing a high-quality customer service, which creates confidence and trust
Desirable Skills
o Experience of working within a finance-based environment.
o MS Excel skills and experience of other MS products, such as Access
o Experience of Oracle
o Experience of working with teams across multiple sites
o Good negotiating/decision making skills
Please call Ollie or Arran on 01904 628741 or email if you wish to discuss the role in more detail.
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