Job Description

Hours: 37.5 per week
Working Hours: Monday-Friday, 9.00am-5.00pm, with flexibility
Pay: £9.49
Contract end date: 30/04/20
Location: Monks Cross (York)

We are looking for 12 more Process Assistants to join an established team.

As a Process Assistant you will be responsible for administering the full life-cycle of an apprentice across England, Scotland and Wales.

You will set up new apprentices and coordinate with the Apprenticeship Officers, providing system support and setting up any relevant e-learning modules. You will provide customer service by email and phone.

Essential Skills
o Excellent communication skills and experience of being able to deal with the management of casework, queries and policy issues, leading to the resolution of exceptions.
o Ability to work to strict deadlines and follow detailed policy documents
o Excellent organisational skills, with attention to detail, accuracy and good problem solving skills
o Experience of dealing with difficult conversations
o Effective team player and work equally as well on their own
o Experience of providing a high-quality customer service, which creates confidence and trust

Desirable Skills

o Experience of working within a finance-based environment.
o MS Excel skills and experience of other MS products, such as Access
o Experience of Oracle
o Experience of working with teams across multiple sites
o Good negotiating/decision making skills

The role is subject to DBS and reference clearance.

You must have been a resident in the UK for three consecutive years, spending no longer than six months abroad during this period

Please call Ollie or Arran on 01904 628741 or email if you wish to discuss the role in more detail.