My government client is looking for someone to join them as an advisor in their busy call centre based in Manchester City Centre.
This is a temporary role for 3-6 months with the potential to be extended
This is at a rate of £11.19 per hour
You will be contracted to 36 hours each week
3 days in the office, 2 days at home
The key accountabilities of the role are outlined below. However, this is an overview of the role and is not exhaustive.
" To complete all work in an organised effective manner to a high standard, making decisions within well-defined procedures and in accordance to legislation.
" To provide a high quality service to internal and external customers, responding appropriately and effectively to queries and complaints
" To meet and exceed agreed Key Performance Indicators to support the performance of the Contact and Administration Team.
" To understand and complete a number processes in accordance with guidance and frameworks.
" To use a number of Information Systems to access, inform, complete and record work accurately.
" To consider existing working practices and identify areas for improvement, providing feedback where appropriate and improving own performance by taking on board feedback and continuously looking for ways to improve.
To work in accordance with policies and procedures.
" To lead by example and uphold and embody our values at all times, ensuring the protection of children and learners is paramount.
" To contribute to organisational development initiatives as required.
" To adhere to responsibilities under health and safety legislation and policies.
" To demonstrate a positive commitment to equities and diversity.
" To ensure the safeguarding of children and students is paramount and at all times lead by example. Demonstrating and embedding core values of putting children and students first, upholding our independence, and exhibiting accountability and transparency in all we do.
This role will be dealing with incoming calls/communications from members of the public or clients and may involve some difficult or potentially challenging conversations.
The successful candidate will be required to provide three years worth of references and undergo a standard level DBS.
If this sounds like the role for you then please apply online with an up to date CV.