DO YOU HAVE OFFICE EXPERIENCE IN AN ADMINISTRATIVE AND CUSTOMER SERVICE ENVIRONMENT?
My client in Larkfield is in the Travel industry and looking for a Co-ordinator to complete the following duties:
Placing of all assigned area hotel bookings, as driven by the Enquiry Screen.
Providing quote, confirmation and research support to the company.
Entering rates, allocation and other relevant supplier information onto the company`s booking system, website or other in-house distribution tool as required.
Issuing contracts to hotels along with back-up material where necessary.
Requesting space at hotels and negotiating rates and inclusions with suppliers, ensuring stock is checked first.
Managing hotel options and expiry dates and confirming/releasing when required.
Switch selling product to the sales team where necessary.
Ensuring all supplier correspondence is attached to the quote/tour.
Issuing hotel contracts ensuring all have the correct notes in line with the company procedures, processes and brand standards
Loading hotel allocation when space is confirmed ensuring all global terms are correct.
Committing to the companies guaranteed service levels and response times.
Providing support to the B2B operations teams.
Supporting with extra room and special requests when required.
Ensuring we have hotels sample menus or fixed choice menus attached to system for ops to advise clients.
Sending clients due diligence requests to suppliers when requested.
Sending supplier cancellation correspondence when tours cancel due to low numbers etc.
Adding consistent and relevant information to voucher notes where possible.
Building strong relationships with suppliers whether by telephone or face to face.
Ensuring response time guidelines are adhered to.
Ensuring that the Enquiry Screen is kept completely up to date with relevant information.
Checking and signing supplier contracts.
Constantly review and update estimated rates and inform sales once they are confirmed to be pulled through to quotes/tours.
Request marketing material including imagery and descriptions as appropriate to support marketing and the Information Co-ordinator.
Continually building and improving product knowledge, including attending contracting trips and familiarisation events, when required.
Collating, checking and advising on Intranet Links that B2B sales and operations teams need to be aware of.
Contacting suppliers via telephone whenever possible
Assisting with the placing of TBA and mystery hotel bookings, always with a view to maximising on margin and minimising response times.
Loading any new hotels onto the company booking system ensuring all global terms and contact details are correct.
Ensuring that the company booking system is kept completely up to date with relevant information and supplier/product loaded in the correct place in the system.
Controlling and requesting staff concession request for ad hoc suppliers in the assigned area.
Negotiating with suppliers to maintain and improve Gross Trading Profit.
Work closely with Area Knowledge Team to provide cover and support during peak sales periods and annual leave.
Complete actions from Support business plan as necessary.
Maintaining a clean and orderly workspace and workplace.
If you are interested in the position and have the right skills, please apply today!!